Privacy Policy

medGrids Solutions Pvt Ltd and its wholly and majority-owned entities (“medGrids”), respect your concerns about privacy. References in this Privacy Policy to “medGrids”, “we”, “us”, are references to the entity responsible for the processing of your personal information, which generally is the entity that obtains your personal information

This Privacy Policy applies to the personal information we obtain through medGrids’ Portal, including websites, mobile applications, calls, and social media pages that reference this Privacy Policy (“Online Channels”); offline collection in connection with sales, marketing, partner, and supplier engagement (“Offline Channels”); and third-party sources, including ad networks and lead brokers (collectively, the “Channels”).

This Privacy Policy describes the types of personal information we obtain through the Channels, how we may use that personal information, with whom we may share it, and how you may exercise your rights regarding our processing of the information. The Privacy Policy also describes the measures we take to safeguard the personal information we obtain and how you can contact us about our privacy practices.

The Online Channels may provide links to other third-party websites and features, or contain third-party cookies, that are not owned or controlled by medGrids. Please review the privacy policies of these third parties to familiarize yourself with their practices.

PERSONAL INFORMATION WE OBTAIN

We may obtain personal information through the Channels. The types of personal information we may obtain include:

  • Contact information (such as name, phone number, email, and postal address) for you or for others (e.g., principals in your business).
  • Information used to create your online account (such as username, password, and security question, and answer).
  • Biographical and demographic information (such as date of birth, age, gender, job title/position, marital status, and dependent, spousal and other family information).
  • Purchase and customer service history.
  • Financial information (such as payment information, including name, billing address, and payment details.
  • Location data (such as data derived from your IP address, country and zip/Postal code) and the precise geolocation of your mobile device where we have provided notice and choice, as appropriate.

Please note that providing personal information to us is voluntary on your part. If you choose not to provide us certain information, we may not be able to offer you certain products and services, and you may not be able to access certain features of the Online Channels.

PERSONAL INFORMATION SHARING

We do not sell or otherwise disclose personal information about you except as described here or at the time of collection:

  • Within medGrids for the purposes described in this Privacy Policy.
  • With service providers, we have retained to perform services on our behalf. These service providers are contractually required to safeguard the information provided to them and are restricted from using or disclosing such information except as necessary to perform services on our behalf or to comply with legal requirements.
  • With our joint marketing partners and other business partners for the purposes described in this Privacy Policy.
  • About you (1) if we are required or permitted to do so by applicable law or legal process (such as a court order or subpoena), (2) to law enforcement authorities or other government officials to comply with a legitimate legal request, (3) when we believe disclosure is necessary to prevent physical harm or financial loss, (4) to establish, exercise or defend our legal rights, (5) in connection with an investigation of suspected or actual fraud or illegal activity or (6) otherwise with your consent.
  • We reserve the right to transfer to relevant third-parties any information we have about you in the event of a potential or actual sale or transfer of all or a portion of our business or assets (including in the event of a merger, acquisition, joint venture, reorganization, divestiture, dissolution or liquidation) or other business combination.

HOW WE USE PERSONAL DATA

medGrids uses the data we collect to provide you with rich, interactive experiences. In particular, we use data to:

  • Provide our Services, which include trainings for PHOs, MHOs, Nurses or any other service line in which we deal i.e. Diagnostics, Nursing, Doctor Consultation, Physiotherapy, etc. (“Services”). It also includes sharing data, when it is required to provide the service or carry out the transactions you request.
  • Improve and develop our Services.
  • Personalize our Services and make recommendations.
  • Advertise and market to you, which includes sending promotional communications, targeting advertising, and presenting you with relevant offers.

We also use the data to operate our business, which includes analyzing our performance, meeting our legal obligations, developing our workforce, and doing research.

DATA TRANSFERS

We may transfer the personal information we collect through the Channels to, and store such data in, safe custody of ours If we do so, we will transfer the personal information only for the purposes described in this Privacy Policy. To the extent required by applicable law, when we transfer your personal information to other recipients, we will take measures to protect that information.

HOW WE PROTECT PERSONAL INFORMATION TRANSMISSION

We maintain administrative, technical, and physical safeguards, consistent with legal requirements where the personal information was obtained, designed to protect against unlawful or unauthorized destruction, loss, alteration, use or disclosure of, or access to, the personal information provided to us through the Channels.

COOKIES

A “cookie” is a small piece of information stored by a Web server on a Web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. medgrids.com may place both permanent and temporary cookies in your computer’s hard drive. medgrids.com’s cookies do not contain any of your personally identifiable information.

e-MAIL COMMUNICATION

medGrids will communicate with you through the email address you have specified during your registration. Your email address is never shared within or outside medGrids. medGrids uses this email address to send the below communication:

  • Your order-related information.
  • Your registration details.
  • About changes in medGrids policies or announcements of new promotions or services.

RETENTION OF PERSONAL INFORMATION

To the extent permitted by applicable law, we retain personal information we obtain about you as long as (1) it is needed for the purposes for which we obtained it, in accordance with the provisions of this Privacy Policy or (2) we have another lawful basis, stated in this Privacy Policy or at the point of collection, for retaining that information beyond the period for which it is necessary to serve the original purpose for obtaining the personal information.

CHANGES TO OUR PRIVACY POLICY

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our information practices.

HOW TO CONTACT US

If you have any questions or comments about this Privacy Policy or if you would like us to update information we have about you or your preferences, please contact us by visiting www.medgrids.in/contact-us.